Business Week's online cover story for today gives a fascinating, very thorough report on the effort companies are making to target "illegal" Latino immigrants. Some may find the fact that so many huge companies work hard to court undocumented immigrants and make no apology about this surprising, but as the article points out:
" Big U.S. companies' embrace of undocumenteds as consumers has intensified as it has become clear in recent years that -- no matter how loudly the anti-immigration lobby complains -- the U.S. isn't about to deport illegals en masse."
That is, these customers are here for the long haul and it's best to get them while the gettin' is good -- as "recently arrived" immigrants -- who will blossom into loyal, long-term customers.
Good reading -- enjoy! And for a real kick, finish reading the story by clicking the "read more" link below and check out their readers' comments.
Embracing Illegals
Companies are getting hooked on the buying power of 11 million undocumented immigrants
Inez and Antonio Valenzuela are a marketer's dream. Young, upwardly mobile, and ready to spend on their growing family, the Los Angeles couple in many ways reflects the 42 million Hispanics in the U.S. Age 30 and 29, respectively, with two daughters, Esmeralda, 8, and Maria Luisa, 2 months, the duo puts in long hours, working 4 p.m. to 2 a.m., six days a week, at their bustling streetside taco trailer. From a small sidewalk stand less than two years ago, they built the business into a hot destination for hungry commuters. The Valenzuelas (not their real name) bring in revenue well above the U.S. household average of $43,000, making them a solidly middle-class family that any U.S. consumer-products company would love to reach.
But Inez and Antonio aren't your typical American consumers. They're undocumented immigrants who live and work in the U.S. illegally. When the couple, along with Esmeralda, crossed the Mexican border five years ago, they had little money, no jobs, and lacked basic documents such as Social Security numbers. Guided by friends and family, the couple soon discovered how to navigate the increasingly above-ground world of illegal residency. At the local Mexican consulate, the Valenzuelas each signed up for an identification card known as a matrícula consular, for which more than half the applicants are undocumented immigrants, according to the Pew Hispanic center, a Washington think tank. Scores of financial institutions now accept it for bank accounts, credit cards, and car loans. Next, they applied to the Internal Revenue Service for individual tax identification numbers (ITINS), allowing them to pay taxes like any U.S. citizen -- and thereby to eventually get a home mortgage.
Today, companies large and small eagerly cater to the Valenzuelas -- regardless of their status. In 2003 they paid $11,000 for a used Ford Motor Co. van plus $70,000 more for a gleaming new 30-foot trailer that now serves as headquarters and kitchen for their restaurant. A local car dealer gave them a loan for the van based only on Antonio's matrícula card and his Mexican driver's license. Verizon Communications Inc. also accepted his matrícula when he signed up for cell-phone service. So did a Wells Fargo & Co. (WFC ) branch in the predominantly Hispanic neighborhood in northeast Los Angeles where they live. Having a bank account allows them to pay bills by check and build up their savings. Their goal: to trade up from a one-bedroom rental to their own home. Eventually, they also hope to expand their business by buying several more trailers. Matrícula holders like the Valenzuelas are "bringing us all the money that has been under the mattress," says Wells Fargo branch manager Steven Contreraz.
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